Cancellation Rules

  • Tickets can be cancelled at any of the counter irrespective of the place of booking including franchisees subject to following conditions:
    • Cancellation at Franchisee counters is provided till the advance booking for that service is allowed. Normally, this time will be 30-60 minutes prior to the departure time of the service at the Originating place.
    • In case of late night/early morning departures and/or services originating from remote places, bookings may be stopped much earlier. For example, if a service is departing at 0500 hours, the booking may be stopped at 2200 hours previous day.
    • Cancellations beyond this period (after stopping advance booking) and upto 1 hr after the departure time is allowed at KSRTC counters only (at the START PLACE of the journey) subject to their working hours.
    • Cancellation slabs (% of refund) is based on the time of cancellation and departure time of the service at the originating place. For a service, its originating place, time of departure and destination place will be notified on all tickets.
    • In respect of journeys commencing at enroute places (Start Place is different from the Originating Place of the service), cancellations in 50% refund slab is allowed till the departure time of the service at KSRTC counters at the respective 'START PLACE' subject to their working hours.
  • Above conditions apply for partial cancellations also.
  • For cancellation of tickets, cancellation fee is calculated on the journey fare applicable.
  • Cancellation of tickets with discounts will be as per the above procedure. However, cancellation charges will be worked out on the full fare of the ticket (not discounted fare) and refund amount will be fare collected less cancellation fee. Further, Cancellation charges are applicable on actual fare only.
  • Reservation fee is non-refundable. Bridge fee, User Fee, Toll Fee, Entry Fee & Accident relief Fund etc. will be completely refunded.
  • The cancellation slabs (excluding the reservation fee, which is non refundable) are as below:

Cancellation Fee

Duration

Fee at 10% of the basic fare

Upto 72 hours before the departure time.

Fee at 25% of the basic fare

Between 72 hours and 2 hours before the departure time.

Fee at 50% of the basic fare
  • Between two hours before and upto one hour after the departure time at the service originating place only.
  • Upto the departure time of the service at enroute places (Start Place in the ticket). 

No refund
  • Beyond one hour after the departure time at the service originating place.
  • After the departure time at enroute places.